FAQ
Clear answers before the first call.
We value transparency: here is how we work, what you receive and how we secure success.
What the FAQ covers
- Method and collaboration
- Timelines, budgets, deliverables
- AI, accessibility, compliance
Process & collaboration
How we work together
How does a project start?
We start with scoping: goals, KPIs, scope, risks and constraints. The output is a roadmap and defined deliverables.
Do you work in iterations?
Yes. You see progress, we demo regularly and adjust quickly. This reduces risk and accelerates impact.
Who does what on the client side?
Ideally: one sponsor, one operational lead and one content/business contact. We adapt if the team is small.
How do you avoid scope creep?
We split work into deliverables and acceptance criteria. If scope changes, we arbitrate: priority, cost, timeline and impact.
Timelines & budgets
What to plan for
How long does a project take?
Depending on scope: from a few weeks for a landing page to several months for SaaS. Duration depends on the number of journeys, integrations and expected compliance level.
Do you provide a fixed quote?
Yes, split by deliverables. The client knows what is included and what is not.
Can we deliver an MVP then evolve it?
Often the best choice: deliver a useful, instrumented core, then improve with real data.
SaaS & technical
Architecture and quality
What makes a SaaS “scalable”?
Clear architecture, controlled debt, clean access/roles, observability (logs/monitoring) and separation of critical modules.
Do you deliver documentation?
Yes: functional documentation (journeys, rules) and technical documentation (deployment, maintenance, integrations).
Can you take over an existing project?
Yes. We start by diagnosing: debt, risks, performance, security, then propose a stabilization plan.
AI & automation
Responsible and useful AI
What does “AI” mean concretely in a project?
Use cases: assisted support, document synthesis, information extraction, pre-qualification and decision support. We aim for measurable gains.
How do you avoid false answers?
With guardrails: scope, reliable sources, verification, logs, confidence thresholds and human validation when needed.
Can AI execute actions?
Yes, under conditions: strict rules, logging, limits and takeover capability. Control is the priority.
Accessibility & compliance
Include, reduce risk
Why integrate accessibility from the start?
Because it is simpler and less costly from design onward. It also improves readability and conversion.
Do you deliver a compliance process?
Yes: audit, plan, corrections, re-tests, follow-up and deliverables required depending on context.
SEO & acquisition
Useful and measurable traffic
Do you handle SEO?
Yes, but above all useful SEO: structured content, pillar pages, FAQs and intent-oriented strategy. The goal is qualified traffic.
How do you measure impact?
We instrument: events, conversions, funnels and dashboards. Without measurement, there is no improvement.
Decide fast, deliver well.
Ready to clarify the next step?
We propose clear deliverable-based scoping, with a realistic next step.